Services
Introduction
With the backdrop of an increasing uncertain and volatile business environment where risks are significantly heightened, Financial Services organisations face an unprecedented range of challenges that are impacting profitability and customer service performance:
- Reduce costs whilst improving customer experience
- Manage product and technology proliferation
- Reduce waste
- Cope with legacy IT solutions and processes
- Increased regulation and compliance performance
- Customer switching/retention pressures
- Business risks
- Increasing competition (often from non-traditional competitors) and market consolidation
Many Financial Services organisations presently lack the front line operational capabilities that have been developed in manufacturing and other sectors, which would enable them to respond more effectively and efficiently to these multiple challenges. In response Savantor and oee have developed their Excellence in Operations (EOM) model to help Financial Services organisations significantly improve their operational performance.
